Repair requests must be submitted via online portal only
Portal-only requests create a paper trail — good for you. Just keep screenshots in case the portal loses your submission.
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What it actually means
Online portals document when you reported issues. That helps if you later dispute delayed repairs.
The downside: if the portal is down or the landlord ignores it, you need a backup method.
What it looks like in a lease
"All repair requests must be submitted through the online tenant portal at [URL]."
What to watch for
- Whether phone/email backup exists
- Response time guarantees
How to negotiate it
'I'll use the portal, but please confirm email/phone is also acceptable in emergencies.'
When it crosses into a red flag
- No backup method for emergencies
Frequently asked questions
What if the portal is down?
Send an email and call. Document the portal outage with a screenshot.
Related clauses
General information, not legal advice. Clauses are interpreted differently across states and courts. For a binding interpretation of your specific lease, consult a licensed attorney in your state.
